Frequently Asked Questions

What makes Haven unique?

Haven is a brand that combines elegance and comfort in every piece. We are committed to offering high-quality clothing, aligned with current trends, and to ensuring a pleasant shopping experience. Each product is designed to enhance your personal style and make you feel good, whatever the occasion. In addition, we prioritize sustainable materials to minimize our environmental impact.

How to choose the right size?

We understand that choosing the right size online can sometimes be a challenge. To help you, each product on our website includes a detailed size guide with precise information. If you’re between two sizes, we recommend checking the specific cut details for each item. Our customer service team is also available to answer any questions you may have regarding sizing.

What are the delivery times for Haven?

We are committed to preparing and shipping your order within 48 hours. Depending on your location, delivery usually takes 3 to 5 business days. We work with trusted shipping partners to ensure fast and secure delivery.

Can I return an item if I am not satisfied?

Yes! At Haven, we offer a simple and transparent return policy. If for any reason you’re not satisfied with your purchase, you have 14 days to return items in their original condition and receive a full refund or an exchange. Please check our “Returns & Exchanges” page for more information.

Does Haven offer organic products?

Absolutely! At Haven, we prioritize the use of sustainable and eco-friendly materials in the design of our clothing. We work with responsible suppliers and strive to reduce our carbon footprint while offering elegant and high-quality products. You can be sure that every piece of clothing you purchase contributes to a greener future.